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TELL US WHAT YOU WANT...............(An
email from a military Supervisor, Tricare Element).
She wants to know:
"What are you offering that we don't already have?
What information are you sharing that is unique?
Who is your target audience?"
1Lt , MSC Supervisor of
TRICARE Element
Our Answer:
Lieutenant:
Our primary target is the military family, both directly and through
professional referral personnel such as Health Benefits Advisors, Social
Workers, Psychiatrists, etc.
What we are doing that is unique is to provide listings
of medical facilities with extensive information including direct links
to Internet sites and email addresses. The TRICARE site is
terrific for locating network facilities by zip code, but the
information is basic and limited to one or a few network
facilities. On our site you can search by state and view
all the facilities that accept and welcome TRICARE and locate extensive
information including active links to facility internet sites and email contacts.
Why is this difference so important?
An example will illustrate best:
Example: A Health Benefits Advisor, a Psychiatrist
and a military family at Ramstein , Germany are looking for a
residential treatment center for a teen age son. They have to get
the boy out of the European area quickly so the family will have to find
a new assignment where an RTC is available. On
TricareDirectories.com under RTC Section they can view all the states
with RTCs, locate RTCs that have extended listings with Internet sites
and e-mail addresses. Find several that fit their needs and send
out e-mail enquiries regarding bed space, etc. (A parent about to send a
son off to in-patient status can get a lot of reassurance from this
procedure - not forgetting the positive quality of the son's involvement in choice).
Without concern for time difference between the U.S. and Europe, e-mail
can immediately begin the process of communication. (As a social worker
overseas for over 9 years I spent a lot of time in the middle of the
night trying to locate a bed space).
In this example you can substitute for RTC - a drug &
alcohol facility, a hospital specializing in extensive body burns, a
partial hospitalization program, an RTC with a closed ward (there are
not many), a hospice for a family member with a terminal illness, etc.
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